Responsible Gambling

Updated on 28 September 2026

Play that stays fun

Most people who play at WinZoria treat it as entertainment, the way they might treat a night out or a match ticket. It costs money, and the outcome is down to chance. We want it to stay that way for you, so the tools on this page are built into every account, and you can use them without explaining yourself to anyone.

A few habits help: decide on a budget before you start, use money you can afford to lose rather than money meant for bills, take breaks, and stop when the budget is spent instead of trying to win it back. Gambling should never feel like a way to earn income or fix a money problem.

Tools in your account

Open your profile and go to the section called "Responsible gambling". Everything below can be set there in a minute. If you prefer, the live chat team can set it for you.

Deposit limits

Choose a maximum you can deposit per day, per week or per month. You can combine all three. A lower limit applies immediately. A higher limit, or removing one, only takes effect after a cooling-off period of 24 hours, which gives you time to change your mind.

Loss and wager limits

Instead of capping deposits, you can cap how much you lose or stake over a chosen period. Once you reach the figure, games will not accept further bets until the period resets.

Session time and reality checks

A session limit logs you out after the number of minutes you pick. A reality check is a reminder that pops up at the interval you set, for example every 30 minutes, showing how long you have been playing and how much you have won or lost in that session. You can then carry on, or close the game with one tap.

Time-out

If you want a short break, a time-out locks your account for 24 hours, 7 days, 30 days or six weeks. During that time you cannot log in to play or deposit, and we stop sending you promotions. You can still request a withdrawal of your remaining balance through support. The account reopens by itself when the time is up.

Self-exclusion

Self-exclusion is for longer breaks: six months, one year, five years or permanently. It covers every WinZoria product, including casino, live tables and sports. While it runs, you cannot log in to play, open a new account or receive marketing from us. A self-exclusion cannot be cancelled early.

Please note that WinZoria is not licensed by the UK Gambling Commission, so GamStop does not reach our site. If you are registered with GamStop, that registration will not block a WinZoria account. To exclude yourself here, use the option in your account or ask the live chat team, and the block starts straight away.

Signs to watch for

Problems with gambling usually build slowly. Ask yourself honestly whether any of these sound familiar:

• you spend more time or money than you planned, more often than not;
• you chase losses, telling yourself the next deposit will turn things round;
• you borrow money, use savings or sell things to keep playing;
• you feel restless, irritable or low when you try to cut down;
• you hide how much you gamble from family or friends;
• gambling gets in the way of work, study, sleep or relationships;
• you play to escape stress, loneliness or worry rather than for fun.

Recognising one or two of these does not mean something is badly wrong, but it is a good moment to set a limit or take a break. If several apply, talking to someone can make a real difference.

Where to get help in the UK

The National Gambling Helpline, run by GamCare, is free and open 24 hours a day, 7 days a week. Call 0808 8020 133 or use the live chat on gamcare.org.uk. The advisers are trained, the call is confidential, and you do not need to give your name. They can help you make a plan, find local counselling or put you in touch with treatment services.

BeGambleAware at begambleaware.org offers self-assessment tools and information on support across Great Britain. GamFam supports families affected by gambling, and Gamblers Anonymous runs meetings in many towns. If you are in financial difficulty, a free debt advice service such as StepChange can help you sort out what you owe.

Blocking software and banking tools

Apps such as Gamban or BetBlocker can stop gambling websites opening on your phone or computer. Many UK banks also let you block payments to gambling merchants from their app. These tools work alongside our own limits and make it harder to act on a sudden urge.

Protecting young people

Gambling is for adults only. We verify age before any withdrawal and close accounts that belong to anyone under 18. If you share a device with children, log out after playing, do not save your password in the browser, and consider parental control software that blocks gambling sites.

What we do on our side

Our team is trained to spot patterns that may point to harm, such as rapid deposits late at night or repeated reversed withdrawals. When we see them we may contact you, suggest limits or, in some cases, pause the account while we talk. We also stop marketing to anyone who has taken a time-out or self-excluded, and we ask our partners to do the same.

If you are worried about someone else's gambling on WinZoria, you can write to our support team. We cannot share account details with you, but we will review the account carefully. More about how we work is in our terms and conditions, and every contact route is on the contact page.