Terms and Conditions

Updated on 23 September 2026

About these terms

These terms form the agreement between you and WinZoria whenever you open an account, add money, place a bet or take part in a promotion. The casino is run by Tekuno Technologies S.R.L., a company registered in Costa Rica, and holds a B2C licence issued by the Tobique Gaming Commission. When we say "we", "us" or "our", we mean WinZoria and its operator. When we say "you", we mean the person who owns the account.

By ticking the box at registration you confirm that you have read these terms, the privacy notice and the responsible gambling page. We may update the wording from time to time. If a change affects your balance, a running bonus or the way you withdraw, we will tell you by email or with a message in your account before it takes effect. The date at the top of this page always shows the latest version.

Who can play

You must be at least 18 years old and legally able to enter into a contract. Gambling online has to be permitted where you live, and checking that is your responsibility. We do not hold a licence from the UK Gambling Commission, and our site is not part of the GamStop scheme. If you want to block yourself from gambling, you can do that directly in your WinZoria account, as described on the responsible gambling page.

Employees of the operator, its suppliers and their close family members cannot hold an account. The same applies to anyone who has previously closed an account with us for gambling-related reasons and has not completed the reopening procedure.

One account per person

Each person, household address, payment method and device may be linked to one account only. If we find a second account, we can merge or close the duplicates. Winnings made through duplicate accounts, or by several people coordinating play to collect the same promotion more than once, may be cancelled.

Verifying your identity

We are required to know who our customers are. Before your first withdrawal, and sometimes earlier, we will ask for:

• a clear photo of a valid passport, driving licence or national ID card;
• proof of address dated within the last three months, such as a utility bill or bank statement;
• in some cases, a photo of the card you used to deposit, with the middle digits covered.

Uploading these documents right after you sign up saves time later. Most checks are completed within a day. If the documents are unclear, expired or do not match the account details, we will ask again, and withdrawals stay on hold until the check is finished. We may also request information about the source of your funds when deposits rise above the usual pattern for an account. Refusing to provide documents can lead to the account being suspended.

Deposits

The smallest deposit is £20. Payments by Visa, Mastercard, Apple Pay, Google Pay, Skrill, Neteller, MiFinity and Jeton reach your balance instantly. Bitcoin, Ethereum, Litecoin and USDT arrive once the network has confirmed the transfer. The cashier only shows the methods that work for your country, so the list you see may be shorter than the one here. We do not charge fees for deposits, although your bank or wallet provider might.

Use only payment methods registered in your own name. Deposits from third-party cards or wallets will be refunded and any play made with them may be voided.

Withdrawals

You can request a payout once your account is verified. The minimum withdrawal is £30, and the limits are £2,500 per day and £25,000 per calendar month. Larger wins are paid in instalments within these limits. After our payments team approves a request, e-wallets and crypto normally receive the money 9 minutes later. Card and bank transfers take 1–3 working days, depending on your bank.

Where possible, we send money back to the method you used to deposit. If that is not possible, for example because a card does not accept credits, we will agree an alternative with you. You can cancel a pending request from the cashier until it has been approved.

Bonus rules

The welcome package is worth up to £1,500 plus 200 free spins, spread across your first four deposits. You activate each step by ticking the bonus box in the cashier. No code is needed. The steps are:

• first deposit: 100% up to £500 and 75 free spins;
• second deposit: 75% up to £400 and 50 free spins;
• third deposit: 50% up to £350 and 50 free spins;
• fourth deposit: 50% up to £250 and 25 free spins.

Each step requires a deposit of at least £20. Bonus money has a wagering requirement of 40× the bonus amount, and winnings from free spins must be wagered 40×. You have 14 days to complete each step, after which the unused bonus and related winnings expire. While a bonus is active, the maximum stake is £5 per spin or round. Slots count fully towards wagering; some table and live games count partly or not at all, and the bonus terms in your account list the exact weighting.

Real money is used first, then bonus funds. If you request a withdrawal before wagering is complete, the bonus and any winnings made from it are removed. We do not run a permanent no-deposit bonus. Occasional personal offers appear in the bonus section of your account, each with its own conditions shown there. If we see bonus abuse, such as low-risk betting patterns designed only to clear wagering, we can withdraw the offer and the winnings linked to it.

Games and errors

Game results are produced by the studios' certified random number generators. If a game malfunctions, the affected rounds are void and stakes are returned. Obvious mistakes, such as a wrong payout table shown for a short time or a balance credited twice, will be corrected, and we will explain what happened.

Closing an account

You can close your account at any time through live chat or when you email our support team. Any remaining real-money balance is paid out after the usual checks. If closure is related to your gambling, tell us so we can treat it as self-exclusion rather than an ordinary closure.

We may suspend or close an account if these terms are broken, if we suspect fraud, money laundering or collusion, or if documents are not provided when requested. In those cases we can hold funds while we investigate and keep amounts that were won unfairly.

Complaints and disputes

If something has gone wrong, contact support first. Most issues are solved in the chat within minutes. If you are not satisfied, send a written complaint to support with your username, the date and a short description. We acknowledge it within 24 hours and aim to give a final answer within 14 days. If you still disagree after that, you may refer the matter to the Tobique Gaming Commission, which supervises our licence. Full contact routes are listed on the contact page.

If any part of these terms turns out to be unenforceable, the rest remains valid. Nothing here limits rights you have under the consumer law that applies to you.