Contact Us

Updated on 29 September 2026

How to reach us

There are two ways to talk to the WinZoria team, and both are free. Live chat is the quickest for anything that needs an answer now. Email suits longer questions, documents and anything you want in writing. We do not run a phone line, and there is no contact form on this site.

Live chat, 24/7

Open the lobby and tap the chat bubble in the corner of the screen. The chat is staffed around the clock, every day of the year, including bank holidays. It is available in English and in several other languages. If you are logged in, the agent can see your account and help faster, so sign in first if the question is about your balance, a bonus or a withdrawal.

A typical reply arrives within a couple of minutes. At busy times, such as Saturday evenings during big football matches, it can take a little longer, and the chat window will show your place in the queue.

Email

For general and account matters, email our support team. For anything about personal data, such as a copy of what we hold or a deletion request, write to our privacy team. We answer every email within 24 hours, and most within a few hours. Please send the message from the address registered on your account. That lets us confirm it really is you without asking extra questions.

What to include

A clear first message saves a lot of back and forth. Depending on the topic, it helps to add:

• your username or the email address on the account;
• the date and approximate time of the problem;
• the game name and, if possible, the round or bet ID shown in the game history;
• for payments, the method used, the amount and any transaction reference from your bank or wallet;
• a screenshot of any error message.

Please never send your password or full card number. Our staff will not ask for them, and anyone who does is not from WinZoria. When we need a card photo for verification, we ask you to cover the middle eight digits and the security code on the back.

Sending documents

The easiest way to submit identity documents is the verification section of your account, which accepts photos and PDF files and shows the status of each upload. If an upload fails, you can email the files instead. Make sure all four corners of each document are visible and the text is sharp.

Common questions we can solve quickly

Many questions can be answered in one chat message. The most frequent ones are these:

• A deposit has left your bank but not reached your balance. We check with the payment provider and credit it or trace it.
• A withdrawal is pending. We tell you whether it is waiting for verification or approval. After approval, e-wallets and crypto receive the money 9 minutes later, cards and bank transfers in 1–3 working days.
• Wagering progress on a bonus. We show how much is left, how many days remain and which games count.
• Login trouble. Use "Forgot password" on the login screen, and if the reset email does not arrive, we can check the address and resend it.
• Limits, time-outs and self-exclusion. We can set them for you during the chat.

Complaints

If you are unhappy with an answer or with how something was handled, you can make a formal complaint. Send support an email with "Complaint" in the subject line, your username, a description of what happened and what outcome you are asking for. Add any screenshots or references you have.

We confirm receipt within 24 hours and give you a reference number. A senior member of the team, who was not involved in the original case, reviews it and sends you a written decision within 14 days. If the review needs more time, for example because we are waiting for a game studio to check a round, we will tell you why and give a new date.

If you are still not satisfied after our final decision, you can refer the complaint to the Tobique Gaming Commission, which issued our licence. Details of the licence and the public register are on the legal information page. WinZoria does not hold a UK Gambling Commission licence, so UK adjudication services cannot take cases about our site.

Help with gambling

If you are contacting us because gambling has started to feel out of control, tell the chat agent. We can apply a time-out or self-exclusion straight away, without asking you to justify it. Independent help in the UK is available from the National Gambling Helpline on 0808 8020 133, free and open 24/7, run by GamCare at gamcare.org.uk. Our responsible gambling page explains every tool we offer.

Reporting fake sites and messages

We run one official site, the one whose address is in your browser bar right now, and our emails only come from our own domain. If you receive a message offering a WinZoria bonus from another domain, a social media account or a messaging app, do not click its links or share your details. Forward it to our support team and we will look into it.

Who you are talking to

WinZoria is operated by Tekuno Technologies S.R.L., registered in Costa Rica. Support staff work for the operator and handle your data according to our privacy notice. Chat transcripts and emails are stored securely so that, if you contact us again, the next agent can see the history and you do not have to repeat yourself. If you would rather a conversation was deleted once your issue is solved, just ask.